What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, checks, and purchase orders (POs). All are accepted online.


How do I obtain a W-9 form?

You can Contact Us to request a W-9 or send us a fax request to 603-862-0555


My organization is tax exempt

If you are a New England non-profit or K-12 school, please send a copy of your tax-exempt status with your purchase order. All other states are tax exempt.


Education Kit Licensing

The Licensing for the Education Kits allows for unlimited viewing as long as it is for your organization's use. The film and accompanying materials can be uploaded onto a password protected server (like Blackboard) or they can be used to host public screenings as long as no admission fee is charged. For more information on hosting a screening of Intelligent Lives you can visit the Intelligent Lives website at https://intelligentlives.org/host-screening.


How do I access the digital film/webinar I just purchased?

When you purchase a digital film you receive an email from support@vhx.tv with a link that takes you to where you can stream and/or download the film and accompanying materials. (Options to stream and download a film are on the same page.)We recommend downloading the video file because, due to security measures, the film will be locked if it’s opened from more than three devices. For further assistance please Contact Us or feel free to call 800-378-0386.


I need to place an order with a Purchase Order, what do I do?

Please complete your order directly online and select "Purchase Order - Net 30" as your payment method, then submit a copy of your purchase order via our Contact Us page. For further assistance please feel free to call 800-378-0386

*If you are a New England non-profit or K-12 school, please send a copy of your tax-exempt status with your purchase order.*


What are my options for shipping and how much does it cost?

After selecting the items you'd like to purchase, click 'View Cart' (located at the top of your screen). Under the item total, click 'Estimate Shipping' and select the Country, State, and enter the zip code that the order will be mailed to. Then click 'Estimate Shipping & Tax' and a list of shipping options and prices will be displayed. For further assistance please feel free to call 800-378-0386.


How will I be invoiced?

A copy of your invoice will be included with your shipment, and additional invoices can me emailed, faxed, or mailed as requested.


Who should I make checks payable to?

Please make checks payable to 'UNH Institute on Disability' and send to:
IOD Bookstore
10 West Edge Dr, Suite 101
Durham NH 03824
*Please reference your order number in the memo line of your payment.*


There is a problem with my order (damaged items, missing items, etc). How do I get this resolved?

If there are any problems or concerns with your bookstore order, or any other questions regarding the IOD Bookstore, please contact the publications coordinator at the Institute on Disability at 1-800-378-0386 or Contact Us.