You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Returns for digital items are processed on a case to case basis, and questions and requests are generally responded to within one business day.
If you need to return an item, please Contact Us or call us at 1-800-378-0386 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Orders are generally processed within one business day of when the order was placed. Orders placed after 10am EST or on the weekend will be processed the next business day. Customers will receive notification via email once an order has been shipped.
***Expedited shipping, including overnight and 2-day, is available only on orders placed before 10am EST Monday through Friday; UPS does not deliver on Saturdays so please keep this in mind if using expedited shipping options.If you have any questions regarding expedited shipping please call and we will do our best to assist.***